Refund policy

Made-to-order products

Because Printful products are made to order, returns or exchanges generally aren’t accepted for buyer’s remorse, a wrong size, or a wrong color. For EU and UK consumers, products made to the customer’s specifications or clearly personalized with their designs may be excluded from the statutory cancellation right. Local consumer law can still apply, so review the wording for each market where you sell.

Quality claims

If an item arrives damaged, defective, or misprinted, or if a package is lost in transit, the customer may be eligible for a free reshipment or refund. Quality issues or lost packages must be reported within 30 days of delivery, or within 30 days of the estimated delivery date for packages that never arrived. For a quality claim, include a clear photo of the affected product; if multiple items with the same design are affected, include one photo showing them together.

Size and change-of-mind requests

Printful generally doesn’t provide refunds or reshipments when the customer ordered the wrong size or color or changed their mind. Size exchanges and voluntary returns may be offered at the seller’s expense and discretion, with a new order placed for the replacement item.

For EU and UK customers, the published terms state that non-personalized products may generally be cancelled and returned within 14 days after delivery, subject to the stated return and refund conditions. Personalized products and sealed goods that were unsealed for health or hygiene reasons may be excluded. Because these rights can depend on the applicable law and how you sell to consumers, have your final store wording reviewed for each market—especially the EU—before publishing.